Regarding not receiving order confirmation emailsKpop Korean Color Contact Lenses korlens
Due to the impact of Gmail restrictions that began in October 2023 due to security measures,some customers who are registered with Gmail are experiencing issues receiving order confirmation emails.
Order confirmation emails are automatically sent to the registered email address when the customer confirms the order.
Depending on the settings of the email receiver, it may be in another folder and the email cannot be found.
Gmail has multiple inboxes, so please check "All emails".
Our store automatically sends an email with the subject "【Korlens】Thank you for your order" from the email address "korlens.cs@gmail.com" immediately after your order.
・Please check your spam folder and trash
The spam prevention function may automatically sort the email into the spam folder or trash.
If you do not receive your order email or reply, please first check your spam folder or trash.
・Please allow our email address (korlens.cs@gmail.com) to be received (filter settings)
If you have received emails from us in your spam or trash folder, please set our emails to "not spam" in the settings screen.
*If you are using Gmail, you may be able to receive emails by registering them as contacts.
Register our email address (korlens.cs@gmail.com) in your Google contacts.
[Reference] Legitimate emails are classified as spam (Gmail Help)
https://support.google.com/a/answer/7663057?hl=en
We apologize for any inconvenience this may cause,
and we appreciate your understanding.
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┗■ KORLENS.com [LENSKOREA.com]
https://www.korlens.com/
https://www.lenskorea.com/
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Email for inquiries:
korlens.cs@gmail.com
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